Unreasonable Hospitality Workshop

About

Unreasonable Hospitality Workshop

The Workshop is an immersive, day-long program, that provides an in-depth perspective on the framework and principles of Unreasonable Hospitality through a mix of education, exercises, and experience design sessions.

Led by Will Guidara’s team, Billy Peelle & Lindsey Peckham, it is designed to set up your team for success in consistently embodying the principles of Unreasonable Hospitality – internally with the company’s culture, and
externally in the experiences you are collectively delivering to your guests. The Workshop is filled with practical applications of the lessons in the book and leaves your team equipped with a list of specific, actionable ideas to bring to life.

The program schedule looks like this:

8:30 am: Arrival
9:00 am: Session 1 – Building Your Team
10:30 am: Snack Break
11:00 am: Session 2 – Pursuing Connection
12:00 pm: Lunch
1:15 pm: Session 3 – Creating Magic
4:00 pm: Departure

Find the session breakdowns in the speech topics below!

Video Library

Speech Topics

Session 1 – Building Your Team

Billy and Lindsey focus on the following themes and exercises.
Themes:
– Hire the Right Person, not the Best Person
– Normalizing Feedback
– The Transformational Power of a Daily Huddle

Exercises:
– The Nobility of Service: Articulating your WHY
– The Oxygen Mask – What Fills Your Gas Tank

Session 2 – Pursuing Connection

Billy and Lindsey focus on the following themes and exercises.
Themes:
– Earning Informality
– Athletic Hospitality
– Adversity is a Terrible Thing to Waste

Exercises:
– Proactive Rules Audit
– Intention and Creativity in Pursuit of Relationships: Praise Circle

Session 3 – Creating Magic

Billy and Lindsey focus on the following themes and exercises to end the day on a high note.
Themes:
– Interrogating the Customer Journey
– Dreamweaving
– Systematizing Improvisation

Exercises:
– Customer Journey Mapping & Design
– Pattern Recognition of Reoccurring Moments – Building a Hospitality Toolkit

“Billy, I so enjoyed your session yesterday at RVIA’s leadership conference and was truly honored to introduce you both. Please pass on my appreciation to Lindsey. You guys were so engaging and interesting to listen to. By far the best speakers at the conference.”
— Ryan Elias, President & General Manager at Triple E RV

“The reaction from the teams has been amazing so far and the conversation we had was exactly what we were looking for. The candor and storytelling were incredibly impactful in landing the key tenets of the
segment, especially making the examples shared approachable and relatable for the group. I’m hopeful this can be the first of an ongoing partnership with our teams as we head into next year. Thanks again –
yesterday was really special.”
— Google

“Lindsey and Billy. Welcome to our family. You did a simply terrific job yesterday. Your preparation, delivery, and ability to apply context to the questions that came up during the day was impressive and impeccable. I hope that you had an exceptional experience with our team and our “place”. As you can see we care for our mission, each other, AND our city. We hope you can return to be with us and to learn more about this terrific place we call home in the future. Perhaps in the fall… We can tell that we will be better because of the time you choose to spend. We sincerely hope to see you soon. Take care and travel safely!”
— Kenny McDonald, President & CEO One Columbus

Unreasonable Hospitality Workshop

About