Unreasonable Hospitality

Unreasonable Hospitality

About

Unreasonable Hospitality

The Workshop is an immersive, day-long program, that provides an in-depth perspective on the framework and principles of Unreasonable Hospitality through a mix of education, exercises, and experience design sessions.

Led by Will Guidara’s team, Billy Peelle & Lindsey Peckham, it is designed to set up your team for success in consistently embodying the principles of Unreasonable Hospitality – internally with the company’s culture, and
externally in the experiences you are collectively delivering to your guests. The Workshop is filled with practical applications of the lessons in the book and leaves your team equipped with a list of specific, actionable ideas to bring to life.

The program schedule looks like this:

8:30 am: Arrival
9:00 am: Session 1 – Building Your Team
10:30 am: Snack Break
11:00 am: Session 2 – Pursuing Connection
12:00 pm: Lunch
1:15 pm: Session 3 – Creating Magic
4:00 pm: Departure

Find the session breakdowns in the speech topics below!

Video Library

Speech Topics

Session 1 – Building Your Team

Billy and Lindsey focus on the following themes and exercises.
Themes:
– Hire the Right Person, not the Best Person
– Normalizing Feedback
– The Transformational Power of a Daily Huddle

Exercises:
– The Nobility of Service: Articulating your WHY
– The Oxygen Mask – What Fills Your Gas Tank

Session 2 – Pursuing Connection

Billy and Lindsey focus on the following themes and exercises.
Themes:
– Earning Informality
– Athletic Hospitality
– Adversity is a Terrible Thing to Waste

Exercises:
– Proactive Rules Audit
– Intention and Creativity in Pursuit of Relationships: Praise Circle

Session 3 – Creating Magic

Billy and Lindsey focus on the following themes and exercises to end the day on a high note.
Themes:
– Interrogating the Customer Journey
– Dreamweaving
– Systematizing Improvisation

Exercises:
– Customer Journey Mapping & Design
– Pattern Recognition of Reoccurring Moments – Building a Hospitality Toolkit

Related Speakers

Will Guidara

Restaurateur, Eleven Madison Park, The #1 Restaurant in the World, Entrepreneur, NYT Bestselling Author, ‘Unreasonable Hospitality’

Tom Bilyeu

Founder, Quest Nutrition (Acq. for $1B); Co-Founder/CEO, Impact Theory

Swan Sit

Former Global Head of Digital Marketing for Nike, Revlon, and Estée Lauder, Operating Partner, AF Ventures, Leading Voice on Clubhouse

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